FAQ's

How do I pay?

How often do you bill me?

How do I get my discount if I am a student?

How quickly will I receive my work?

What file types do you accept?

How do I comment about your website?



How do I pay?


Business Customers

If you are a business customer then you do not have to pay for your job immediately, we will bill you on a monthly basis from the date your first job began. Once a month you will receive an invoice which you should pay within 14 days upon receipt.

Any jobs over 100 will require a 10% deposit.


The General Public & Students

All jobs are paid prior to the start of the work. If for any reason the work is not completed then you should feel fully confident that your money will be refunded for whatever reason.

All customers will receive an invoice/receipt once their job or bill has been paid for.


How often do you bill me?

Business customers will be invoiced on a monthly basis from the date when the work first commenced. You will be given 14 days to pay the inovice upon receipt.

A late payment fee of 5 will be added for any invoices that are not paid within the 14 day period.


How do I get my discount if I am a student?

You will recieve your student discount immeidately upon payment for the work. The student discount will be applied immediately prior to payment.

The discount will only be given once the student has emailed us with details of the name of their academic institution and emailed us with a copy of their Student Union card or some form of valid academic insitution ID. The ID can also be photocopied and posted to us, please do not send us the original as we can not be held responsible for items lost in the post.

If you require our postal/correspondence address then please contact us.


How quickly will I receive my work?

Most work is completed and returned within 2 days of receipt, this is all dependant upon the size of the job. Any jobs received after 6pm will not be started till the following day. If you require your job more urgently then we do provide a Same Day or Overnight Service (see Our Services and Rates for further information), please let us know prior to the work being undertaken.



What file types do you accept?

We accept and can transcribe the following file types:

  • .wav - WAVeform
  • .wma - Windows Media Audio
  • .mp3 - MPEG-1 Audio Layer 3
  • .msv & .dvf - Sony Recorder Formats
  • .dct - Encrypted Dictation
  • .dss - Digital Speech Standard (Olympus, Lanier & Grundig)
  • Philips Digital Recorder Format
  • Sanyo Digital Recorder Format
  • .cda - CD Audio File
  • .ra & .rm - RealAudio
  • And many more...

How do I comment about your website?

We aim to improve our site all the time and make things easier for our customers so if you have any further questions or comments then please let us know and we shall post them on our site.

The email address for website comments or questions is























 

Some of our services include:
Digital Transcription, Audio Typing, Copy Typing, Medical Transcription, Legal Transcription, Journalist Transcription, Media Transcription, Author Transcription, Proofreading & Correction, Proofreading & Editing, Document Scanning Service, Scanning & Archiving, Student Typing Services, Secure File Upload, Digital Dictation, Interview Transcription, Questionnaire Transcription, Lecture Transcription, Conference Transcription, Meeting Transcription, Report Transcription, Discussion Transcription, Focus Group Transcription, Essays, Dissertation, Thesis, Manuscript, Presentation Design, Video Transcription, Mini Disc Transcription, DVD Transcription, PACE Interview Transcription, Police Interview Transcription, Witness Statement Transcription, Student Transcription, University Transcription, Paraphrasing, Re-Writing Essays, Assignments, Reports, Document Formatting.

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